Website Return Policy

While we hope that you will love your Candid Lux, if for whatever reason you are unsatisfied with your eligible website purchase, we will happily accept these items within 14 days of the delivery date for a store credit or exchange. 

Purchases that are FINAL SALE are not eligible for a return which include: items with Final Sale in the subject line or items purchased using a 30% off or more discount code, and items automatically discounted 30% or more. 

Eligible items must be returned in their original condition – not worn, washed, damaged, or soiled – free of any perfumes or scents - must have all tags attached and returned in original packaging with the bar code. Note: Be sure to try on garments over underwear. 

Candid Lux accepts only one exchange request per eligible item. Any exchanged item is a final sale and not eligible to be returned for a refund, a store credit, or an additional exchange.

Candid Lux is not responsible for first class return labels being attached to incorrect packaging requiring extra postage. We are happy to provide an additional return label if needed at your expense.

Any and all Custom Orders/ Trade Show/ Third Party Retailer/ Pop Up Shop/ Wholesale Orders are FINAL SALE and cannot be returned. No exceptions can be made.

If any ineligible item is returned to us outside of our store policy, you will be responsible for the shipping fee to have the item returned back to you. Candid Lux will reach out via email with instructions on how to proceed. 

Due to health regulations, soiled, worn, damaged, or laundered garments cannot be accepted for a return. It is at Candid Lux's discretion to determine if the returned item has been soiled, worn, damaged, or laundered. We are unable to handle these types of items, and they will be disposed of and not returned to you.

Cancellation Policy

We cannot cancel an order once it has been placed. However, you are welcome to return any eligible unwanted items back to us in accordance to our return policy.

International Order Return Policy

At this time all international orders are final sale. Thank you for understanding.